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Frequently Asked Questions

Frequently Asked Questions

We guarantee your satisfaction with our products...and with our Bomber and Bullet products, even after you have installed them and run your bike! If you are not 100% satisfied with your Bomber and Bullet slip-on mufflers upon receipt, installation and riding with them, you may return them to us within 30 days of shipping for a full refund. Sorry, we cannot refund the cost of freight. Our REVOLUTION exhaust products may be returned only if they have not been installed. A re-stocking charge of 20% may apply. Pipe customization is warranted for one year against defects in the workmanship. We do not warranty the actual Bomber and Bullet tailpipes. In addition, since we do not perform the actual installation, we cannot warranty the performance of the exhaust pipes.
The BOMBER and BULLET Mufflers are made using original HD stock mufflers. We re-fit the inside only. The chrome is never cut or changed. Also, the BOMBER and BULLET mufflers incorporate our Tone-Flex system, allowing you to change baffle options to meet your riding style. The REVOLUTION Mufflers and True Dual Header System are new-made products. They are made here in the US from high quality steel and the best chrome and ceramic finishes available on the market. The baffle system in these mufflers is fixed and cannot be changed...not that you would want to change the low, deep tone that comes from these pipes. Our products always impress our customers...these products blow them away! Also, we will give you $75 for your stock mufflers if you send them to us (they must be in MINT condition). Your price for the REVOLUTION mufflers can be as low as $424!
Yes, no problem. We can send you a set of pipes that have already been customized. You do not have to send us your pipes -- just select "pre-made set of pipes" on the order page. They will arrive in mint condition unless you have ordered a set of "slightly blemished" mufflers. Of course, our REVOLUTION Mufflers and Header always arrive perfect since they are new-made products for you. You can send your stock mufflers back to us for a $75 refund. The mufflers you send back must be one of the stock muffler sets we sell and must be in "MINT" condition. Any condition other than "MINT" cannot be credited.
Not a problem. Just select "pre-made set of pipes" on the order page and we'll get started customizing a set for you. 
You may ship your pipes to:
American Custom
43 Eastern Steel Road
Milford, CT. 06460
We will make every effort to customize your pipes and ship them to you within 24 hours of receipt. During very busy seasons, it may take 48 to 72 hours. Shipping time varies due to location. We will send you a shipping confirmation with a tracking number when they are shipped back to you.
The pre-2007 Touring pipes cannot be customized in a cost-effective way. But you can order a pre-built pipe that is 2007 or later and it will fit.
The inside of the Touring pipe is refit with our system. The outside chrome is not affected. For other models, a small hole is drilled in an inconspicuous place and a stainless steel bolt is fitted in it.
Yes. For a charge of $9.99, we will send you a custom-fitted box for safe shipment of your pipes. Please use our toll free phone number (1-800-323-9145) to call us for this. One of our sales technicians will be happy to make sure we ship you the right box
You can choose between Chrome or Black Xylan finishes on aluminum end caps. We will continue to add more finishes and designs for the Bomber.
Hearing is believing! The deep tone these pipes create is incredible and unique. For our BOMBER and BULLET mufflres we offer three different sounds, all available with one pipe which can be changed easily at any time. You can also easily change the look on the Touring models, very quickly. Our REVOLUTION pruducts are high quality products made in Americas heartland. Our chrome is the highest quality and the fitment is, of course, perfect.Since we only sell direct to you, our customer, we can assure your total satisfaction. We can introduce new products and train our staff quickly to be able to answer any questions you have. And...our price is the best on the market!
We are currently interviewing potential dealers and continue to authorize them based on their committment to service and representation of our  products. Please call us for a "Select" Dealer near you. You can always buy them on our website or call us at 800-323-9145.
Yes, assembly instructions are included with your order. Assembly is quick and easy.
The newer model Harleys have a closed-loop system which makes retuning your engine unnecessary. Most of our customers who have older bikes also find it is not necessary to re-tune their engine.
Yes - However, only pre-made pipes, to Canada, and Puerto Rico only. We will need to charge additional for freight and customs. Call us for details.